FAQ

How can I become a stockist?
We are delighted that you’re interested in stocking PQ Collection! Please send us an email including:

  1. Your name
  2. The name of your business
  3. A contact number

We will email back to you our New Stockists Form for you to fill out and send back to us, and we’ll go from there. If you’re in Brisbane please feel free to contact us to arrange a time to come and visit our showroom!  

24 Bank St
West End QLD 4101
Australia

Opening times:
Monday - Thursday: 9am to 5pm
Fridays - 9am to 4:30pm
The showroom is closed on weekends.

 

How do I know if I’m an exclusive stockist in the area?
Generally speaking, you will be. Part of our screening for new stockists is to ensure there aren’t other retailers nearby. This is because all stakeholders benefit by maintaining some distance between stockists. Please note, if you’re a former stockist who hasn’t ordered from the most recent season you will need to contact us to ensure you are still considered a current retailer, or to place another order. Securing a preorder for the upcoming season with us will ensure your exclusivity. 

How do I return a faulty item?
In the instance of a product fault, please contact us ASAP to resolve the issue. You can email sales@pqcollection.com with an image of the faulty product or phone us on 07 3846 4670.

 

How much does freight cost?
The cost of your freight will depend on where your order is being shipped and how much it weighs. Please check rates at checkout after building your cart. 

If you have any questions or would like express shipping or a personalised quote, please contact sales@pqcollection.com.

 

How long will my order take to arrive?
Within Australia, delivery should take between 2-5 business days. If it is an international order, please allow 6-10 business days. If you’re order is placed before 4pm, we will endeavour to send it that day. Please contact us if you would like a tracking number. If you need the order urgently, please contact us and we can arrange express post for an additional cost.
 

Is there a minimum quantity for an order?
We have a minimum order of 4 units, or a ‘size run’.

 

Still have questions? We’d love to hear from you! Phone us on 07 3846 4670 or email us at sales@pqcollection.com
Follow us on Instagram to keep up to date @thepqcollection